Terms

  • As with your doctor, dentist and local grocer it is expected that your account is settled in full upon invoicing, typically on Thursday’s using your credit card on file
  • Services are billed at a one hour minimum per week
  • Online training sessions are due in full in advance
  • Invoices are due and payable in full upon receipt
  • Missed appointments and/ or cancellations with less than 72 hours notice are non-refundable
  • Travel time in excess of 1 hour of travel is billed at a rate of 50% per hour, plus all travel expenses, in advance
  • Project discounts may be applied when the workload is a minimum of 8 hours per week
  • Project discounts may be withdrawn should the workload fall below the weekly minimum

Service Desk

  • The Service Desk is our service, support and billing management system
  • Requests via the Service Desk are billable and as such are approved for billing prior to invoicing

  • You may login and access our Service Desk click HERE or
    (Be sure to bookmark this link for quick access later)
  • You may email us at our Service Desk at ITSupport at this domain
  • Note that our mobile phones are alerted of all Service Desk Requests
  • Only those authorized by your company have the authority to request service
  • Managing Service Desk Authorized Users is found HERE

Credit Card Authorization HERE
We accept the following payment methods:
  
Checks are not accepted

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